Technical Support & Sales - Job Listing

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Job Listing: Technical Support & Sales (Part-Time)

Job Title: Technical Support & Sales (Part-Time)
Location: Remote or Oxford, GA (Southeast Store)
Company: TBNation LLC (Tiny Boat Nation)

Pay Rate:$12-25 Per Hr - Depends on Experience
Reports To: Senior Leadership

About Us:

At TBNation, we’re passionate about empowering DIY boaters to build, upgrade, and modify their dream boats. We are looking for a part-time Technical Support & Sales team member to join our mission and provide exceptional customer service and sales support. Whether you're working remotely or at our Oxford, GA location, you’ll play a critical role in ensuring our customers have the guidance and expertise they need for all things Tiny Boat Nation.

Job Summary:

In this part-time role, you will assist customers with technical inquiries, help them select the right products, and offer top-notch support via phone, email, and chat. You’ll also coordinate with our internal team on various projects and initiatives, ensuring smooth communication between sales, support, and operations.

Key Responsibilities:

• Assist customers with technical questions about products, DIY projects, and product compatibility.
• Provide sales support by guiding customers through the purchasing process and helping them choose the right products.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Coordinate with internal teams on customer projects, sales initiatives, and support escalations.
• Keep up-to-date with product knowledge to provide accurate information to customers.

Qualifications:

• Experience in customer support, sales, or technical support (preferably in the boating or DIY industry).
• Strong communication skills with the ability to explain technical information in an easy-to-understand way.
• Proficient in using email, chat, and phone communication tools.
• Familiarity with ecommerce platforms (Shopify preferred) is a plus.
• Passionate about boating, fishing, or DIY projects with experience a big plus
• Must be able to work part-time, with flexible hours.

Why Join Us?

• Flexible working environment (remote or in-person at our Oxford, GA store).
• Be part of a team that values DIY boaters and empowers customers.
• Opportunity to work with a passionate, customer-first team.

If you’re a problem-solver who enjoys helping customers, we’d love to have you join our team!

Ideal Candidate Profile for Technical Support & Sales (Part-Time)

1. Customer-Focused: The ideal candidate is passionate about helping people, providing excellent support and guidance to customers.
2. Technically Proficient: They understand or can quickly learn about DIY boat building and the products we offer, helping customers with both sales and technical inquiries.
3. Strong Communicator: This candidate communicates clearly and effectively, making technical information easy to understand for customers.
4. Adaptable and Team-Oriented: They work well in a flexible, part-time role and are comfortable coordinating with internal teams on various projects and initiatives.

Enthusiastic about Boating/DIY: They share a genuine interest in boating or DIY culture, aligning with Tiny Boat Nation’s mission and customer base while having worked on the same projects our customers are embarking on.

Apply for Opportunity Here (Click Here)

Questions - Please Email Careers@TBNation.Net